Location: EC4N, Cordwainer, Greater London

Salary: £42,000 per annum

Hours: Monday to Friday, 8am – 6pm (dependent on service requirements) 

About The Role 

We are looking for our Facilities Management client an Office Manager to lead and oversee our administrative and helpdesk functions, ensuring operational excellence and seamless support for our teams. This role is ideal for a highly organised and proactive leader who thrives in a fast-paced environment and is committed to delivering outstanding service. 

Key Responsibilities: 

• Lead and manage the administration and helpdesk teams, ensuring efficiency, accuracy, and exceptional customer service. 
• Oversee administrative operations, including maintaining service records, training logs, and helpdesk data. 
• Ensure payroll accuracy, managing weekly payroll processes via Smart Task or similar platforms in coordination with Operations Managers. 
• Monitor and report on administrative and helpdesk performance, providing insights to senior management. 
• Ensure seamless communication between operational, administrative, and helpdesk teams to support service delivery. 
• Optimise resource allocation, ensuring teams have the tools and supplies needed to perform efficiently. 
• Problem-solving and resilience, providing operational support during peak periods, holidays, and unforeseen absences. 
• Manage invoice reconciliation, gathering and analysing data for accurate monthly reporting. 

About You

Are you a detail-driven and people-focused professional who excels in managing administrative operations and leading teams? If you have a strong background in administration, helpdesk management, payroll, and operational support, we would love to hear from you. 

Qualifications and Attributes: 

• Proven experience in an administration management role, ideally within facilities management or a similar sector. 
• Strong leadership skills, with the ability to motivate and develop teams. 
• Excellent organisational and problem-solving abilities, with the ability to manage multiple priorities. 
• Experience using Smart Task or similar payroll and scheduling platforms. 
• Confidence to make decisions and drive operational improvements. 
• A proactive mindset with a strong commitment to customer satisfaction and service excellence. 

If you’re ready to bring your expertise to a dynamic and supportive environment, we encourage you to apply. 

About The Company

Who are we?

A family of people drawn together by a passion for creating happiness in others. 

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.