Location: London, EC4N

Salary: £40,000 per annum

Hours: Two shift options available: Monday to Friday, 10:00 – 19:00 or Monday to Friday, 06:00 – 15:00. These can be fixed shifts or follow a rotational shift pattern.

About The Role 

We are recruiting for our Facilities Management client an Assistant Operations Manager to oversee cleaning operations at a prestigious client site. The role will cover a different shift, working in partnership to ensure seamless service delivery.

These positions require highly organised and proactive leaders committed to maintaining exceptional cleaning standards. Working closely together, the Assistant Operations Managers will ensure a smooth handover between shifts, oversee daily operations, and drive continuous improvements in service quality.

Key Responsibilities: 

• Supervise and monitor cleaning activities to ensure tasks are completed to the highest standard. 
• Manage staff coverage, ensuring resources are allocated effectively to meet operational demands. 
• Conduct quality audits, identifying and addressing any service deficiencies. 
• Lead and develop the supervisory team, ensuring they meet performance expectations. 
• Oversee payroll administration, ensuring accurate and timely reporting. 
• Manage reactive cleaning tasks, responding promptly to client requests and incidents. 
• Drive proactive operational improvements, enhancing cleaning efficiency and service standards. 
• Facilitate effective shift handovers, working closely with AM and night teams for seamless continuity. 

About You

Are you a motivated and detail-oriented professional with experience in cleaning operations management? If you thrive in a fast-paced environment and excel in team leadership, quality assurance, and customer engagement, we would love to hear from you. 

Qualifications and Attributes: 

• Proven experience in an operations management role within cleaning or facilities management. 
• Strong leadership skills, with the ability to motivate and develop teams. 
• Excellent organisational and problem-solving abilities, capable of managing multiple priorities. 
• Knowledge of health and safety compliance within a cleaning environment. 
• A proactive mindset with a strong commitment to customer satisfaction and service excellence. 
• Confidence in conducting audits, delivering reports, and driving continuous improvement initiatives. 

If you’re ready to step into a role where you can make a real impact, we encourage you to apply.

What makes this job amazing?  

• Full learning & support from Employer. 
• Wagestream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.
• Cycle to work scheme*.  
• Workplace pension scheme.  
• Staff recognition scheme (Stars of Employer).  
• Staff engagement portal.  
• The ability to progress your career.  
• Learning and development led by you: support in areas you like or want to learn more about.  
• The opportunity to work amongst people who value and support each other, achieving great results.  
• For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement. 
• Our client continues to grow at pace which is both exciting and challenging.   

*Subject to qualifying parameters.  

      About The Company

Who are we?

Our client is a family of people drawn together by a passion for creating happiness in others. 

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.