Job Purpose:The Returns operator is responsible for processing of all Photographic equipment, TV’s & Mobile phones / devices returns to include physical inspection and testing of product in accordance with the company’s and Manufacturer’s guidelines. Processing all returns on the IT (Pronto) system, serial number re-validation, warehouse and bin to bin transfers, return goods to suppliers and issue resolution.
Key Tasks & Responsibilities
Check to see if a returns case has already been raised on the IT system and update accordingly. If no case on the system (Pronto) raise a case exists then e-mail the Account manager, informing them as to what has been received and await further instructions, then place goods in returns quarantine area.
When instructions are received from the Account managers take appropriate action with the quarantined goods.
Ensure that all products are correctly labelled and all returns goods are securely stored in the appropriate bin location.
Raise any Credit notes through the system (Pronto)
Carry out monthly inventory stock counts on the bin locations indicated by the system for all returns processed.
Process any faulty devices back to supplier as per the individual suppliers returns processes (carried out weekly).
Log any returns rejected by suppliers and inform the Account manager and then await further instructions.
Carry out inter warehouse stock transfers and bin to bin physical transfers as required.
Clearly communicate through daily Emails and Pronto actions
Maintain a clean, tidy and work area with due regard to Health and Safety and GDPR compliance.
Perform other tasks in the department as required by DC management.
Minimum standard: English and Mathematics good grades.
Excellent office IT skills (Outlook)
Good keyboard / PC skills
Good command of the English language both written and verbal
Minimum of 4 years experience in an office or distribution environment.
Excellent time management skills.
Well organised person.
A desire to succeed.
A positive influence on others.
A good Team player.
Good general understanding of business ethos.
Good understanding of testing Tv’s, Photographic equipment and Mobile phones technology
Attention to detail
Total 40 Hours (Mon to Fri)
Position: Temp to Perm
|Job Category||Returns Operative|