Customer Service Advisor

Job Role : Customer Service Advisor
Our Client is an established glass and glazing market leader in its field within the Bus, Coach and Rail industries. This family run business was established in 1988 and originally only provided customers with the glass required for their vehicles. 30 years on and they are now able to supply and fit the glass required by our customers from any of their 6 depots across the United Kingdom. See what our client has to say;
Why are we hiring?
Their business is always growing and because of this we have some new and exciting positions available. This specific position has arisen within our Sales Office.
Where is the role located?
Our Sales Office is based within our Head Office in High Wycombe.
What will the role entail?
As part of our customer service team, you will be an advisor dealing with all incoming customer enquiries via telephone and email. You will be responsible for processing orders and booking in our installation jobs for any of our 6 depots. In addition, you will also:
Identify, quote and process any customer enquires or orders
Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns and queries
Work on any office reports assigned to you by our Sales Office Manager
Be responsible for any administrative tasks assigned to you by the Sales Office Manager or Supervisors
Work closely with all departments within our national distribution and installation business
Do I need experience in a similar role?
Due to the niche market that we work within, full training will be provided for this role. However, previous experience in an office administration, customer service or call centre role would be beneficial.
What kind of candidate are we looking for?
In order to be successful in this role, we believe that you must have excellent interpersonal and communication skills with an ability to work to strict deadlines. Excellent attention to detail will also be required along with excellent proficiency using Microsoft Office (e.g. Word and Excel). We would like a highly motivated and enthusiastic person to join our expanding team.

Customer Service Advisor

Job Role : Customer Service Advisor
Our Client is an established glass and glazing market leader in its field within the Bus, Coach and Rail industries. This family run business was established in 1988 and originally only provided customers with the glass required for their vehicles. 30 years on and they are now able to supply and fit the glass required by our customers from any of their 6 depots across the United Kingdom. See what our client has to say;
Why are we hiring?
Their business is always growing and because of this we have some new and exciting positions available. This specific position has arisen within our Sales Office.
Where is the role located?
Our Sales Office is based within our Head Office in High Wycombe.
What will the role entail?
As part of our customer service team, you will be an advisor dealing with all incoming customer enquiries via telephone and email. You will be responsible for processing orders and booking in our installation jobs for any of our 6 depots. In addition, you will also:
Identify, quote and process any customer enquires or orders
Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns and queries
Work on any office reports assigned to you by our Sales Office Manager
Be responsible for any administrative tasks assigned to you by the Sales Office Manager or Supervisors
Work closely with all departments within our national distribution and installation business
Do I need experience in a similar role?
Due to the niche market that we work within, full training will be provided for this role. However, previous experience in an office administration, customer service or call centre role would be beneficial.
What kind of candidate are we looking for?
In order to be successful in this role, we believe that you must have excellent interpersonal and communication skills with an ability to work to strict deadlines. Excellent attention to detail will also be required along with excellent proficiency using Microsoft Office (e.g. Word and Excel). We would like a highly motivated and enthusiastic person to join our expanding team.